1 week ago
IT On-site Team Leader
Leeds 30K - 30K vehicle Permanent
Job Reference: BBBH42141_1659521143
We are currently recruiting for an on-site team leader to deal with the daily management of a team of site-based IT engineers and administrators; be a point of escalation for issues and help to develop the site process and procedures in order to deliver the contractual requirements. The role of Site based Team Leader is to provide leadership to the team and actively participate in the management and development of the staff, in order that they meet KPI requirements.
Main Duties:
- Assist the management of resources within the team ensuring adequate cover is maintained to deliver the existing support requirements within the allocated cost structure
- Encourage and support staff with personal development and training requirements
- Review and improve performance against contractual SLA
- Generation of management information - notably daily reports on previous day's performance and adding to the weekly/Daily reports.
- Actively manage the escalation process for the contract.
- Ensure the Operations Manager is aware of any issues with either the team or the customer and escalate in a timely manner
- Proactively identify areas for improvement both internally and externally
- Cost Management - proactively identify best value drivers for the benefit of both internal and external customers
- To maintain personal and professional development to meet the constant changes of the role, participating in appropriate training activities
- Undertake such duties, training and/or hours of work as the business requirement dictates and of which are consistent with the expected level of responsibility of the role
Experience required:
- Experience of resource scheduling
- Proven experience within an IT engineering environment
- Proven people management experience and training
- Ability to multitask and a flexible attitude in dynamic environment
- A sound technical knowledge of IT related products and services
- SC cleared
- Full driving licence
Working Hours:
- 09:00 - 17:00 Monday - Friday
Package:
- £30,000 + vehicle
