1 week ago

Helpdesk Analyst

Peterborough 13 - 13 Contract

Job Reference: BBBH36337_1619776826

Concept Resourcing are currently recruiting for a number of Helpdesk Analysts, working on a service desk at our client's office in Peterborough. You will act as the first point of contact, support customer issues coming into the service desk; resolving and accurately logging on the ticketing system.

Start date - ASAP
Contract duration - 3 months rolling contract
Pay - £12.50 per hour via umbrella company
Shift patterns - working 37.5 hours per week, shifts will be between 07:00 - 20:00, with the possibility of weekend work

Responsibilities:

  • Answering incoming calls and emails and accurately logging incidents ensuring all relevant data is captured
  • Act as an initial point of contact and ensure that incidents are fully managed through to resolution (escalate where applicable)
  • Provide an excellent level of customer service to internal and external customers
  • Work at the required SLA



The candidate:

  • Have previous experience in a phone based customer service role
  • Must have excellent communication skills
  • Must live within a commutable distance to Peterborough
  • Must be happy to work shift patterns
  • Computer literate
  • Must be happy to go through an Umbrella Company


If you are interested in this vacancy, please click apply

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