1 week ago

IT Service Desk Analyst

Peterborough 14 - 14 Contract

Job Reference: BBBH36240_1619776651


Concept are actively recruiting for an IT Service Desk Analyst in Peterborough.
You will be working for a leading IT Services organisation, on their rapidly growing Service Desk. This is a fantastic opportunity for someone who looking to progress their IT skill set or get their first role within IT.

This will be on an initial 3 month contract rolling contract with the potential for it turning into a permanent position.
The shifts will be between 07:00 - 20:00 with the possibility of weekend work.

The rate is £14 per hour via an umbrella company

Job responsibilities;

  • Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)
  • Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
  • Provide an excellent level of customer service to internal and external customers


Experience needed;

  • Have a previous IT background either relevant experience or qualifications
  • Experience in a service desk / customer support based role - ideally provide telephone based support
  • Have a real drive and passion to progress into a role within the IT Industry


Please send a CV to find out more

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